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Privacy Policy

Effective Date: 1 December 2024

Explore My Hood Pty Ltd (“we”, “our”, or “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website www.explore-my-hood.co.za (the “Site”).

By accessing and using the Site, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein. If you do not agree to the terms of this Privacy Policy, you must refrain from using the Site.

1. Definitions

 

  • Personal Information: Information that can identify you, either directly or indirectly, including but not limited to your name, email address, phone number, or location.
  • Processing: Any action or set of actions performed on personal information, including collection, storage, use, or sharing.
  • Data Subject: An individual to whom personal information pertains.
2. Information we collect

We collect the following types of personal information:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Physical address (if applicable for service delivery or event registration)
  • Payment details (for transactions, where applicable)

    b. Non-Personal Identification Information

    • IP address
    • Browser type and version
    • Device type
    • Pages visited
    • Time and date of visits
    • Referring URL

    c. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your usage of the Site. You can manage or disable cookies through your browser settings, but please note that doing so may limit some functionality of the Site.

 

3. How we use your information

 

We process your personal information for the following purposes:

  • To Provide Our Services: To operate the Site and offer services such as events, promotions, or product offerings.
  • To Improve Our Services: To understand how users interact with our Site and make improvements.
  • To Process Transactions: To fulfill orders, payments, and service requests.
  • Marketing and Promotions: To send newsletters, special offers, or marketing communications (only with your consent, where required by law).
  • Legal Compliance: To comply with applicable laws, regulations, or contractual obligations, including the prevention of fraud or legal disputes.

 

We will only collect and process personal information that is necessary for these purposes.

 

4. Legal Basis for Processing Personal Information

Under the POPIA, we process personal information based on the following lawful grounds:

  • Consent: Where you have provided your explicit consent (e.g., subscribing to our newsletter).
  • Contractual Obligation: When processing is necessary for the performance of a contract (e.g., processing orders and providing services).
  • Legal Obligation: When we are required to process your information to comply with applicable laws (e.g., for tax or accounting purposes).
  • Legitimate Interest: When processing is in our legitimate interest, provided that this interest does not override your privacy rights.
5. How we protect your information

We take reasonable technical and organizational measures to safeguard the personal information we collect, such as encryption, access control, and regular security assessments. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

6. Sharing of personal information

We do not sell or rent your personal information to third parties. However, we may share your personal information in the following situations:

  • Service Providers: We may share your personal information with trusted third-party service providers who help us with website hosting, payment processing, customer support, etc. These service providers are required to handle your information securely and only for the purposes we specify.
  • Legal Compliance: We may disclose your personal information if required by law, for example, in response to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner of the business.
7. Your Rights Under POPIA

As a Data Subject under the Protection of Personal Information Act (POPIA), you have the following rights:

  • Right of Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal information.
  • Right to Erasure: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
  • Right to Object: You may object to the processing of your personal information in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the processing of your personal information.
  • Right to Data Portability: In some cases, you have the right to request a copy of your personal information in a machine-readable format for transfer to another data controller.

To exercise these rights, please contact us using the contact details provided below.

8. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

9. Third-Party Websites

Our Site may contain links to external websites operated by third parties. This Privacy Policy applies only to personal information collected by www.explore-my-hood.co.za, and we are not responsible for the privacy practices of third-party websites. We recommend that you review the privacy policies of those sites before sharing any personal information with them.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us at:

Explore My Hood
Email: Info@explore-my-hood.co.za
Whatsapp: 082 333 1309